🛡️ Privacy Policy – Munishar

At Munishar, accessible via http://munishar.com, we value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Munishar and its affiliates (collectively “Munishar”, “we”, “our”, “us”) collect, use, share, or otherwise process your personal information through our website, mobile application, and m-site (collectively referred to as the “Platform”). One of our top priorities is the privacy and data protection of our users and visitors. By accessing or using our Platform, providing your information, or availing any of our products or services, you expressly agree to be bound by the terms and conditions of this Privacy Policy, our Terms of Use, and any applicable service/product-specific terms. If you do not agree with any part of this Privacy Policy, please do not access or use our Platform.

📌1. Collection of Your Information

We collect and store certain information when you access, browse, register, or interact with our Platform. While you can explore many features without sharing personal details, some services may require you to register and provide specific information. Once you choose to share your data with us, you are no longer anonymous.

To deliver a personalized and seamless experience, we may track your preferences, activities, and behavior on the Platform. We also gather technical and transactional data to analyze trends and enhance our offerings. Information may be collected directly from you or through your interactions on the Platform, including surveys, voice commands, feedback forms, or customer support.

The types of information we may collect include:

• Personal Details: Full name, address, phone number, email ID, gender, and date of birth.

• Account Information: Login credentials, saved preferences, purchase or order history.

• Payment Details: Credit/debit card numbers, billing address, UPI ID, and other payment data.

• Device & Technical Information: IP address, browser type, device model, operating system, app usage.

• Location Data: If enabled, we collect approximate (COARSE_LOCATION) and precise (FINE_LOCATION) locations via our mobile application.

• Communication Records: Emails, messages, support tickets, feedback, or voice interactions.

• Behavioral Data: Browsing patterns, clickstream activity, content engagement, and usage trends.

• Third-Party Integrations: Information from external platforms you interact with via authorized services (e.g., travel bookings, rewards programs, or loyalty partners).

This information enables us to improve user experience, personalize services, and ensure operational efficiency across the Platform.

🎯2. Use of Your Information

We use your personal information to deliver, enhance, and secure your experience on our Platform. This includes providing our services efficiently, understanding your preferences, and ensuring compliance with applicable regulations.

Your data may be used for the following purposes:

• To operate, manage, and enhance our Platform, mobile app, and related services.

• To process transactions, fulfill product or service orders, and provide customer support.

• To send important updates, service notifications, promotional messages, or account-related information.

• To personalize your experience by tailoring content, offers, and recommendations based on your preferences and behavior.

• To detect and prevent fraud, unauthorized access, or suspicious activities.

• To troubleshoot issues, resolve disputes, and improve our internal systems.

• To conduct data analysis, research, and performance measurement for service improvement.

• To comply with legal, regulatory, or law enforcement obligations.

• To offer personalized marketing, third-party services, or location-based features — only with your explicit consent.

Additionally, certain services may require permission to access your SMS, contact list, device data, location, or KYC documents to validate identity or complete onboarding. Such access is always requested with your prior consent and used only for the intended purpose.

🍪3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your overall experience on the Platform. These tools help us recognize returning users, remember your preferences, and deliver a smoother, more personalized browsing experience.

Cookies and related technologies are used to:

• Enhance platform performance and speed.

• Remember login information and user preferences.

• Monitor user behavior for analytics, performance, and advertising insights.

• Deliver relevant content, offers, and advertisements based on your interaction.

We also integrate trusted third-party tools such as Google Analytics to understand user behavior and improve our marketing and service effectiveness.

You can manage or disable cookies through your browser settings at any time. However, doing so may impact the functionality or availability of certain features on the Platform.

For more information:

• Google Privacy Policy

• Opt Out of Google Analytics

🤝4. Sharing of Personal Information

We may share your personal information with select third parties strictly for operational, legal, and service-related purposes. These include:

• Our affiliates, subsidiaries, and trusted business partners who assist in processing transactions, providing services, and improving the overall user experience.

• Logistics providers, payment gateways, and analytics vendors for order fulfillment, payment processing, and performance tracking.

• Authorized government agencies or legal authorities when required by applicable law, legal processes, or regulatory obligations.

• Other entities in the case of a corporate event, such as a merger, acquisition, or business restructuring, provided that the receiving entity follows this Privacy Policy or maintains equivalent standards of data protection.

We do not sell or share your personal data with third parties for marketing or promotional purposes without your explicit consent.

Your trust is important to us, and we ensure that any data shared is handled securely, with appropriate confidentiality and legal safeguards in place.

🌐5. External Links to Other Websites

Our Platform may contain links to external websites, third-party applications, or services that are not operated or controlled by Munishar. These links are provided for your convenience or as part of integrated features.

Please note that Munishar is not responsible for the content, policies, or privacy practices of these third-party platforms. Once you leave our Platform, your interactions are governed by their respective privacy policies.

We strongly encourage you to review the privacy statements and terms of use of any third-party sites before sharing your personal information with them.

🔐6. Data Security and Protection

We take the security of your personal information seriously and implement a combination of technical, physical, and administrative safeguards to protect it from unauthorized access, misuse, or disclosure. These measures include encryption protocols, secure servers, restricted access controls, and routine security audits.

While we employ industry-standard practices to ensure data protection, please understand that no method of transmission over the internet or electronic storage is entirely secure. Therefore, we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. We recommend using strong, unique passwords and avoiding the sharing of login details. Always log out of your account after use, especially on shared or public devices.

📤7. Choice and Opt-Out Options

We respect your privacy and offer you the ability to manage how your personal information is used for marketing and related communications.

You may choose to opt out of:

• Marketing emails, SMS, and app notifications.

• Personalized advertising through cookies and tracking tools.

• Sharing your data with selected third parties (where applicable and permitted).

To update your communication preferences, simply visit the notification settings in your account profile. Alternatively, you may email us at info@munishar.com at your request.

Please note that opting out of promotional content will not affect essential service-related communications, such as order confirmations or account updates.

🧩📢8. Advertisements and Third-Party Integrations

We may display third-party advertisements and promotional content on our Platform, which may be tailored based on aggregated data, general user behavior, or browsing interests. These third-party advertisers do not receive access to your personally identifiable information.

Additionally, we may collaborate with trusted third-party partners (e.g., Ultra-Partners) to provide integrated services such as ticket booking, payment processing, or billing. These external platforms may collect information based on your interaction with their ads, tools, or links.

Please be aware that Munishar is not responsible for the privacy practices or content of such third-party services. We encourage you to review their individual privacy policies before engaging or submitting any personal information.

✅9. Consent and System Logs

By accessing or using our Platform and voluntarily submitting your information, you consent to the collection, storage, processing, and usage of your data in accordance with this Privacy Policy.

For system reliability, security, and analytics, we also maintain standard server log files. These logs may capture:

• IP address

• Browser type and version

• Internet Service Provider (ISP)

• Date and time of visit

• Referring and exit pages

• Click patterns and usage behavior

This information is used strictly for technical analysis, security monitoring, and improving site performance, and is not linked to any personally identifiable information.

🧒10. Children’s Privacy

We are committed to protecting the privacy of minors. We do not knowingly collect or solicit personal information from individuals under the age of 18. If you are under 18 years old, you may use the Platform only under the supervision of a parent or legal guardian.

In cases where we become aware that a child under the applicable age has provided personal information without parental consent, we will take immediate steps to delete such data from our records.

If you believe that your child has shared personal information with us without your permission, please contact us at info@munishar.com, and we will promptly investigate and take appropriate action.

🧾11. Your Rights (Compliant with GDPR & CCPA)

You are entitled to exercise the following rights concerning your personal information:

• Review the personal data we have collected about you.

• Rectify any inaccurate or incomplete information.

• Request erasure of your data, where permitted by law.

• Limit or object to the processing of your personal data.

• Obtain a copy of your data in a portable, machine-readable format.

Additional Rights for California Residents (CCPA):

• Request a list of the types and specific details of personal data we collect.

• Ask for the removal of your personal information from our records.

• Instruct us not to sell your personal data to third parties.

To exercise these rights, please reach out to us at info@munishar.com. We will process your request within 30 days in accordance with relevant data privacy laws.

🗄️12. Data Retention and Location Usage

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Once data is no longer needed, we either delete it securely or anonymize it for use in internal analytics, service improvement, and performance tracking.

For users of the Munishar mobile app, we may collect and utilize your device’s location data to:

• Display nearby services, delivery points, or franchise locations.

• Personalize content and service recommendations.

• Enhance location-based app features and functionality.

You may choose to disable location access at any time through your device settings. However, please note that certain app features may not function properly without access to your location.

📝13. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. Any updates will be posted on this page, along with the “Last Updated” date.

We encourage you to review this Policy regularly to stay informed about how we protect your personal information.

🧑‍💻14. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Mr. Hemant Tyagi
Munishar House, Near Rudra Group of Institutes,
Mawana Khurd, Meerut, Uttar Pradesh
📞 +91 9548878151
📧 [official email address]
🕘 Mon – Sat (9:00 AM – 6:00 PM)

📞15. Contacting Us

If you have any questions, concerns, or complaints related to this Privacy Policy or the way we handle your personal data, feel free to get in touch with us using the contact details provided above. We are committed to addressing your concerns promptly and transparently.